Cancellation and Refund
With purchases on our webpage giving instant access to the service/product you paid for, being an online service, we normally consider all sales as final. Should you make a request for a refund before 11:00 CET for a sale which took place between yesterday 11:00 CET and today 11:00 CET we will respect this and refund your purchase in full.
A purchase is when you order product/services from your back office, and when you join Explosive Global as a Premium member, either upon registering on our webpage, or from your back office when upgrading from a member to a premium member. As all services/products offered by Explosive Global are non-physical (electronic), there is no shipping involved and therefore no return options.
The EU law on this states very clear that 'The 14-day "cooling off" period does not apply, among others, to: - online digital content, if you have already started downloading or streaming it'. In our case you are starting to use the business tools which are included with our Premium package right away, and can therefore not claim a 14 day refund.
When registering on the Explosive website, either as a member or as a Premium member, you are added to our member database. Should you wish to end your membership you can contact us about this, we will then cancel your membership.
Service not provided
Being an electronic product (online) the service will always be provided unless there is a technical error, if so you need to contact us to enable us to sort out the problem. You cannot claim a refund based on technical errors unless you first let us try to sort out the problem.
Contact information for refund and cancellations
For the matters related to the above, please contact our support team by email: email@example.com. Note that you will receive a support ticket confirmation after submitting your request, should not receive this please check your spam filter as this mean you will neither receive our respons to your request.
Once the request is received we will process it within 48 hours, Monday to Friday.
Chargeback is a credit card terminology related to when a card have been fraudulent used without your approval, or you as a customer have not received products/services you paid for with your card.
When you use your card on the Explosive websites you will gain access to the product/service the moment your payment has been accepted. You cannot later file a complaint that you did not receive what you paid for; this will be a fraudulent complaint and a criminal offence.